Mate Robot

About Mate Robot

Mate Robot is committed to delivering premium-quality products crafted from advanced Thermoplastic Elastomer (TPE) and Silicone materials. We focus on realism, durability, and customization to provide a high-standard product experience.
All orders are custom-made directly at the factory to ensure precision, quality control, and competitive pricing.
To maintain both affordability and quality, each order is shipped directly from the manufacturing facility after you approve pre-shipping photos of your product.

Quality & Authenticity

We exclusively offer genuine Mate Robot products.
All TPE and Silicone items meet CE and RoHS compliance standards (certification available upon request).
Each product also includes a Certificate of Authenticity, which can be verified online via the official Mate Robot platform.

Customization & Order Process

Every product is fully customizable to match your preferences.
You can easily modify features such as appearance details or accessories.
After placing your order, you will receive an order confirmation email (please check your spam folder if needed).
Minor adjustments (e.g., color selections or accessories) can be made after purchase.
Before shipment, you will receive pre-shipping photos for final approval, with an opportunity for last-minute changes.
If you require a fully personalized configuration, our support team is available to assist you.

Shipping & Delivery

All orders are shipped via express international shipping with tracking
Shipping hubs are located in Guangdong and Hong Kong, depending on operational capacity
Delivery options include home delivery or local pickup services
We ensure a discreet shipping experience:
No identifying labels on parcels
Neutral billing descriptor (“tongjeng”)
Secure and private packaging

Payments & Security

We provide a secure checkout experience through trusted payment gateways such as PayPal™.
Your payment information is protected with industry-standard encryption.
Tracking details will be provided once your order has been approved and dispatched.

International Support

Mate Robot is operated by tongjeng Limited, a company registered in United States.
Executive offices: United States
Shipping operations: China
We provide dedicated support for global customers:

For U.S. customers

Products are manufactured using high-grade compliant materials
Customs processing is minimal and typically completed within 1 business day (if required)
All logistics are handled on your behalf

For European customers

Our Experience

With over 10 years of experience in manufacturing and logistics, Mate Robot maintains strong partnerships with suppliers and production facilities to ensure consistent quality and reliable service.

Our Commitments