Shipping & Returns
Shipping Fees
Listed prices include standard international shipping to supported destinations, including the United States, Australia, and the European Union. Customs duties, import taxes, VAT, and special carrier charges are not included unless expressly stated at checkout.
Production & Dispatch
Made-to-order products are produced and dispatched within 7 calendar days after you place your order. We ship promptly once production is complete. This is the production and dispatch period, not the delivery time. If an unexpected delay affects your order, we will contact you with an updated estimate and available options.
Delivery Time
After dispatch, estimated transit time to the United States and Europe is approximately 7–10 business days. Customs inspections, carrier delays, and peak seasons may extend this estimate. European deliveries using a two-step import process may take 10–15 days. Production time and transit time are separate.
Shipping Restrictions
Shipments are subject to local import laws. Orders for unsupported destinations will be canceled and refunded. Contact us before ordering if you are unsure whether we can ship to your location.
Shipping Method & Tracking
We use carriers such as FedEx, UPS, or DHL. A tracking number is provided after dispatch. Tracking may become active after the shipment reaches or clears the destination region. Contact us before dispatch if you would like to request a carrier hold for private collection; availability depends on the carrier.
Customs & Discreet Packaging
Orders use plain, unbranded outer packaging without promotional product photos. Shipping labels and any legally required customs information remain on the shipment. The carrier may contact you for information or payment of applicable duties and taxes.
Delivery Inspection
Please inspect your order promptly after delivery. Report visible shipping damage as soon as possible, preferably the same day, with photographs where available. Delayed reporting does not automatically remove warranty or statutory rights. Video inspection is available before shipment.
Returns & Warranty
Request a change-of-mind return or exchange within 7 calendar days after delivery. The product must be unused, unwashed, undamaged, unstained, and suitable for resale. Customers pay applicable outbound and return shipping for these returns. Quality defects during normal use qualify for free repair for 6 months from delivery; customer-caused damage requires an agreed quotation. External electronic accessories with a quality defect qualify for one free replacement within one month. These benefits do not limit applicable statutory rights.
Contact us before returning an item. See our Store & Privacy Policy for full return, refund, warranty, and shipping-cost terms.
Customer Support
Email tongjengllc@gmail.com or call 626-418-8388 for order, delivery, or after-sales assistance.